Once your order is completed, a sales receipt will automatically be emailed to the address you provided at checkout.

• Registered customers: You can also view and download your receipts anytime by logging into your account and visiting the “Order History” or “My Orders” section.

• Guest customers: If you checked out without creating an account, your receipt will only be available in the confirmation email sent after your purchase.

If you cannot find your receipt or need an additional copy, please contact our support team at in**@********co.uk, and we’ll be happy to resend it.

We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you can request a return within 30 days of receiving your order.

Here’s how to return an item:

1. Review our return policy – You can find full details here:
   👉 https://bdtools.co.uk/refund_returns/

2. Contact us – Email our support team at in**@********co.uk with your order number and reason for return.

3. Receive return instructions – We’ll confirm if your item is eligible and provide the return address and authorisation details.

4. Send the item back – Please ensure the product is unused, in its original packaging, and securely packed. We recommend using a tracked delivery service.

5. Refund or exchange – Once we receive and inspect the item, we’ll process your refund or arrange an exchange as agreed.

⚠️ Please note: Certain items (such as used parts, custom/special orders, or opened consumables) may not be eligible for return unless faulty.

es, we regularly restock many of our popular items. If a product is currently marked as “out of stock,” it may already be on the way back into our inventory.

Here’s what you can do:

• ✅ Check back soon – We frequently update our stock levels.

• 📩 Contact us – If you’re interested in a specific product, you can email us at in**@********co.uk and we’ll let you know if and when it’s expected back in stock.

• 🔔 Coming soon: We may introduce a “Notify Me When Available” feature so you can receive an alert once the item is restocked.

Please note that some items, especially limited or discontinued products, may not return once sold out.

If you need help finding an alternative product, our support team will be happy to assist you.

We currently ship to addresses within the United Kingdom only, including England, Scotland, Wales, and Northern Ireland.

🚫 At this time, we do not offer international delivery outside of the UK.

If you’re unsure whether your postcode is eligible or need advice on shipping options, feel free to contact our support team at in**@********co.uk — we’re happy to help.